Services

We offer a full range of jewelry services with a certified watchmaker on the premises. Other services include watch band attachments, battery replacement, gift certificates and lay-away plans.

Business Hours

9AM - 4PM Monday - Saturday

REPAIRS & SERVICES

At Gray Jewelers, we provide a wide range of services to our customers to ensure the maintenance and longevity of their timepieces and jewelry.

Why we recommend servicing and maintenance

Watches

Over time, watches can degrade and require servicing to restore their timekeeping abilities. As well as this, physical and thermal shocks, external damage, exposure to magnetic fields, moisture, and other factors can interfere with the functionality or prevent the watch from being worn.

Fine Jewelry

Can have great value, both monetarily and personally. Routine jewelry maintenance is essential in maintaining this value and keeping your jewelry as beautiful as the day you received it. Gray Jewelers offers many jewelry repair and maintenance services to help you keep your jewelry in pristine condition. From jewelry inspections to jewelry cleanings, we want to help you retain your jewelry’s value through regular jewelry services from a jeweler you can trust.

Services we offer to keep your watch in its best condition

  • Strap/Band Replacement
  • Battery Replacement
  • Complete Servicing
  • Refinishing

Additional Services we offer

  • Appraisals
  • Gold Buying
  • Watch Buying
  • Jewelry Buying
  • Custom Jewelry

Services we offer to keep your Jewelry in its best condition

  • Broken Jewelry Repair
  • Jewelry Cleaning
  • Pearl Stringing
  • Ring Resizing
  • Remounting
  • Stone Replacement

Any services that you may have questions about or services that we should add or offer please contact us at
[email protected]

THE PROCESS OF A MECHANICAL WATCH SERVICE

When a watch is entrusted to us for a service, a careful 10-step process begins. We’ve summarized these steps below.

Note: Some watches require different steps and additional actions

1
Disassembly
The strap is removed, and the case is opened to provide access to the movement. For each of the movement’s parts are systematically removed and categorized. The case is then separated into its constituent parts.
2
Cleaning

All components are carefully cleaned in an ultrasonic bath, using specially formulated cleaning solutions.

3
Replacement

Each part of the movement is inspected for wear and damage. Damaged parts are then replaced with replacement parts for the particular watch that is being serviced.

4
REBUILDING THE MOVEMENT

The movement is methodically reassembled and lubricated using specially synthesized long-life fluids. Watchmakers use up to 50X magnification to apply these lubricants.

5
TIMING AND CALIBRATION

Using specialist audio recording equipment, the ‘beat’ of the movement is measured against exact measurements and adjusted to ensure accuracy.

6
REFINISHING

If you choose to have your case and bracelet refurbished, specialist machines and compounds will be used to remove scratches, restore shine and reapply any finishes.

7
CASE ASSEMBLY

The cleaned case is reassembled, the movement fitted and reconnected to the dial and all gaskets replaced to begin the process of making the watch water-resistant.

8
Water Resistance
The case is pressurized and vacuum sealed to complete the water resistance process.
9
Testing

Using a variety of equipment, the water and shock resistance of the timepiece is assessed. Watches are then subjected to several days of testing in various positions to ensure they are keeping time and running correctly.

10
Quality Control

The watch undergoes a final visual check of timekeeping and normal functioning, and the case is inspected to ensure a superb finish has been achieved. The watch is then returned to you.

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